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Patient satisfaction more influenced by hospital staff than facilities
Healthcare Finance News
According to a J.D. Power and Associates report released last week, high patient satisfaction is more influenced by superior service-related communication and interpersonal skills with nurses and physicians than impressive technology or facilties.

 

Patient Experience and HCAHPS: Little Consensus on a Top Priority (PDF)
HealthLeaders Media
This exclusive, original research and analysis offers the latest trends and strategies for improving patient experience. Gain key insight from top healthcare executives and clinical leaders, including that 84% of health leaders rank patient experience among their top three priorities.